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FAQs 2017-08-31T15:11:22+00:00

FAQs

We’ve put together a list of FAQs to help you understand the ordering process. Please contact Una (Whatsapp: +27 79 872 0608 or email: info[at]bestfromafrica.co.za) if you have any further queries.

Is your meat Halaal? 2018-01-19T10:32:33+00:00

We have a separate section on the website for Halaal meat products. These products are sourced from a different butchery to the other products. We treat all religious and dietary requirement seriously and can guarantee your Halaal meat order will be kept in separate refrigeration at all times (once collected from Al-Noor Butchery) and not come into contact with any other products.

All our Halaal meat orders are prepared by a strictly Halaal butchery – Al-Noor Halaal Butchery in Midrand. They are Halaal certified by the South African National Halaal Authority (SANHA). They have confirmed:

“All our meat comes from a Halaal source. We are stockists of fresh lamb, beef and chicken. All processed products are made by us using the best quality meat. We cut and pack beef, lamb and chicken separately. We strive to give our valued customers the best quality of fresh Halaal meat.” 

If you have any questions / concerns about ordering our Halaal meat products – please get in touch. We will get back to you and/or put you directly in touch with our supplier for peace of mind.

What does fresh / frozen packaging mean? 2017-08-31T14:54:32+00:00

All meat is ordered and prepared fresh for your order. The “pack date” will appear on each meat label for you to know what date is was packed by the butcher.

All meat is collect fresh (rather than frozen) from the butcher. However frozen meat will travel better in your suitcase (especially in the summer months) and you have the option of us providing you with the meat frozen.

We would recommend freezing the meat, but can provide it fresh (unfrozen) if you require. This choice is made per meat selection – so you can choose to have some meat cuts fresh and others frozen.

Frozen meat has not been kept any longer and will have the same pack dates as the fresh items.

I can’t make my flight, what is your cancellation policy? 2017-08-31T14:54:41+00:00

As your meat is prepared to order we do have a strict cancellation policy:

Orders cancelled more than 48 hours before delivery date/time will receive an 80% refund.

Orders cancelled less than 48 hours, but more than 24 hours before delivery will receive a 60% refund.

Orders cancelled less than 24 hours before departure delivery will receive a 40% refund only.

If you are unable to make your flight – please rather arrange with your standby / another crew member to collect and carry your order. 

Where do I collect my order? 2017-08-31T14:53:48+00:00

Deliveries are made 30 minutes before wake up call for each flight – 7 days per week (including public holidays). This will allow you enough time to collect your order before packing and getting ready to leave. Please ensure your phone is on so you can be contacted upon your order’s arrival.

PLEASE NOTE: The hotel is not allowed to contact you on my behalf, it’s against Emirates privacy policy. You will need to ensure you (or someone else) is available to collect your order in person at the designated meeting spot – 30 minutes before wake up call.

MASLOW HOTEL

At the Concierge Desk at the entrance to the hotel.

FIRE & ICE HOTEL

B1 (basement level 1) parking garage. 

Take the lobby elevator down to level B1.

There is a locked door on the right and an open door on the left (with a parking pay station). Go out the left door, turn right and the right again. You will see an escalator around 50 m in front of you. This is the collection / meeting point.

When are deliveries made? 2017-08-31T14:57:30+00:00

Deliveries are made 30 minutes before wake up call for each flight – 7 days per week (including public holidays). This will allow you enough time to collect your order before packing and getting ready to leave. Please ensure your phone is on so you can be contacted upon your order’s arrival.

PLEASE NOTE: The hotel is not allowed to contact you on my behalf, it’s against Emirates privacy policy. You will need to ensure you (or someone else) is available to collect your order in person at the designated meeting spot – 30 minutes before wake up call.

MASLOW HOTEL
JNB -DXB FLIGHT EK768, DEP: 09:25 am
WAKE UP CALL: 06:15 am
DELIVERY FROM: 05:45 am
BUS COLLECT: 07:15 am

FIRE & ICE HOTEL
JNB – DXB FLIGHT EK762, DEP: 13:40 pm
WAKE UP CALL: 10:20 am
DELIVERY FROM: 09:50 am
BUS COLLECT: 11:20 am

FIRE & ICE HOTEL
JNB – DXB FLIGHT EK764, DEP: 19:10 pm
WAKE UP CALL: 15:25 pm
DELIVERY FROM: 14:55 pm
BUS COLLECT: 16:25 pm

FIRE & ICE HOTEL
JNB – DXB FLIGHT EK766, DEP: 22:20 pm
WAKE UP CALL: 19:30 pm
DELIVERY FROM: 19:00 pm
BUS COLLECT: 20:30 pm

If I’m not available to receive my order, can you leave it with hotel reception? 2017-08-31T15:05:26+00:00

No. Unfortunately, the hotel is not allowed to contact you on my behalf, it’s against Emirates privacy policy. You will need to ensure you (or someone else) is available to collect your order in person at the designated meeting spot – 30 minutes before wake up call.

Can I order an item that is not in the shop? 2017-08-31T15:05:39+00:00

Yes. Custom orders / items are possible. If there’s a specialty South African item or a cut of meat that’s currently not in the shop – please whatsapp Una on +27 79 872 0608 or email: info[at]bestfromafrica.co.za. She will source the product and send you pricing. Once the order is confirmed you will receive an email with a payment link to pay through Payfast.

Should this become a recurring or popular order – it can be added to the online shop.

My flight is in less than 7 days, can I still order? 2018-01-19T10:37:15+00:00

Online orders need to be submitted a minimum of 7 days prior to departure (from Johannesburg) date as the meat is made fresh to order. Non-Halaal orders must be placed a minimum of 3 days prior to departure.

However, if you have less than 7 days before travel, please whatsapp Una on +27 79 872 0608 or email: info[at]bestfromafrica.co.za with your order list and departure date. She will confirm which products are available on short notice and send you an email payment link once the order is confirmed.

What currencies do you accept? 2017-08-31T15:19:58+00:00

For your convenience, prices can be shown either in Rands (ZAR) or Dirhams (AED). The option to change currency is displayed below the price on each shop item. Once a currency selection has been made it will be the default currency until you check out.

Once you check out, payment is made online through Payfast – a secure South African payment gateway. Payment can be made with a credit or debit card in any currency – the Rand price will be converted to your (bank card’s) currency at the current exchange rate.

How do I pay? 2017-08-31T15:06:01+00:00

Payment is made online when you place your order. We use Payfast – a secure South African payment gateway (SA’s version of Paypal). Through Payfast we can accept payment from any local or international debit or credit card (Visa or Mastercard); bitcoin; masterpass; or instant EFT (from SA’s major banks).

How much does delivery cost? 2018-01-19T10:24:55+00:00

Delivery is free. However there is a minimum order requirement of R 550 (AED 155).

When is the latest I can place my order? 2017-08-31T15:06:16+00:00

Online orders need to be submitted a minimum of 7 days prior to departure (from Johannesburg) date as the meat is made fresh to order.

However, if you have less than 7 days before travel, please whatsapp Una on +27 79 872 0608 or email: info[at]bestfromafrica.co.za with your order list and departure date. She will confirm which products are available on short notice and send you an email payment link once the order is confirmed.

What is the minimum order requirement? 2018-01-19T10:25:40+00:00

Each individual order should be a minimum of R 550 (AED 155).

Ideally there should be a minimum of 5 orders placed together – please spread the word to your fellow crew.